What COVID protocols must I follow?
The air-conditioning system in each coach of the ETR1000 train allows the entire interior air volume to be exchanged in 3 minutes, in line with what is required in aircraft, guaranteeing each passenger seated on board no less than 35 m3/h of fresh outside air, whatever the weather conditions.
Before boarding, the air conditioning is filtered through a system that is being tested to increase the effectiveness of the elimination of microorganisms potentially present in the air flow, more than 95%, thanks to the adoption of EPA filters and on the train, hygiene and cleanliness standards are also guaranteed. In order to have a safe journey it is necessary to follow the COVID protocol provided for in the ministerial regulations that you can find at the following link: www.mitma.got.es Compliance with these standards guarantees everyone a safe and smooth journey for travellers and workers who provide assistance during their travels. IRYO assistance staff working on the train and at the station are trained and have the necessary procedures in place to ensure the safety of the customer's journey at all times, guaranteeing what is required by regulations.
Although hygiene and cleanliness standards are still guaranteed on the train and the ventilation system ensures air safety, given that the virus is still active and in circulation, in compliance with the current regulations issued by the competent structures (Ministry of Health and Ministry of Transport), it is necessary to wear an FFP2 type mask at all times. Employees on board the trains will also wear masks in respect to travellers. Throughout the trip staff will guarantee that this rule is followed.
Is there a café service on the train?
Yes. There is a café service in the third coach where drinks and wide selection of tapas and high quality dishes are available, as well as a wide selection of drinks and the best coffee.
Is food served on board?
Yes. There are several options if you wish to eat on board the train:
- - With Infinita Bistro you will be able to enjoy a full menu and you will be able to choose it as long as you do so 24 hours before the departure of your train. This type of dining service will be served by our attendants directly to your seat.
- - With Singular, you can select market food by selecting an option and adding it during the purchase process. Our assistants will bring your selected menu to your seat, and then you can acquire drinks and coffee as an extra.
- - With Initial, drinks and snacks will be available in the café or at the on board sales offered by the attendants along coaches 5 to 8.
Is there Wi-Fi on the trains?
Yes. There is an open network with which you can work comfortably or watch content.
If I travel with children, what should I take into account?
Babies and children from 0 to 3 years old will travel free of charge without occupying a seat. For them, there are changing tables in all bathrooms on the train. It is important that you add to the booking as a passenger by selecting "Babies" during the purchase process. In addition to the option of traveling with a baby up to three years of age, adults may travel accompanied by several children between 4 and 13 years of age.
In the case that an adult wishes to travel with more than one child up to 3 years of age, the second (and subsequent) will be treated for booking purposes as a child between 4 and 13 years of age, as they must occupy a seat. Thus, from the second child onwards, the rate “Children” between 4 and 13 years of age will apply. It is important that during the purchase process you add to the booking as a passenger by selecting "Babies" and the corresponding number of "Children".
Children between 4 to 13 years old will travel at a reduced price according to the fare for minors available in the sales channels. Minors between 14 and 18 years of age will pay the standard fare.
The COMPANY does not offer a travel service for unaccompanied minors. Minors will always travel under the responsibility of their parents or legal tutors. The COMPANY recommends that minors always travel accompanied by an adult. In any case, minors of 14 years of age or older may travel unaccompanied, taking into account that they travel under the responsibility, consent and authorization of their parents or legal tutors. Minors under 14 years of age must always travel accompanied by their parents or legal tutors.
People with reduced mobility
Are there seats for people with reduced mobility?
Yes, there are 2 seats for persons with reduce mobility in coach 3.
And if I am travelling with an assistant?
When a person with reduced mobility is assisted by an companion, the company shall make all reasonable efforts to offer them seats next to one another.
A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.
Pets must remain inside their travel cage throughout the entire journey, The travel cage must not exceed the following measurements: 60x35x35cm.
They must be identified with their corresponding chip and properly documented. (Individual Animal Identification System, SIIA) and with a up to date health card.
The pet must be vaccinated and wormed, according to the rules at the journey origin and destination. The custody and guarding of pets or domestic animals shall be the sole responsibility of their owners/carriers.
Pet transport comes at an additional cost and must be paid for before the trip.
Attendants may move the animal and its owner to another part of the train at the request of another passenger, or take such action as they deem appropriate in the circumstances if they consider that a conflict, nuisance or threat is taking place.
There is no additional cost for guide dogs and assistance dogs, they are not subject to weight nor transport restrictions, and may travel with their owner.